- HotDoc does not pass on any patient data to 3rd parties
- HotDoc does not engage in 3rd party advertising
- HotDoc strictly abides by its Company Promise found here
When booking your appointment, the receptionist will ask you to confirm your address and date of birth in addition to your name. We will also need to do this on other occasions such as when you request a repeat prescription or referral etc. The reason for this is to be sure we always have your correct record and there is no misidentification or mismatch.
In an effort to provide an efficient service, our receptionists will ask for your medicare card at every visit.
Standard appointment times are for 10-15 minutes.
For multiple smaller problems or a complicated issue longer appointments are available, but please let the receptionist know when making your appointment. The gap fee for this does not change ie: it is not more costly to you as a patient for a longer appointment once you receive your rebate from medicare.
Consultations for completing medical reports and travel vaccinations and information also require long appointments. Please note that consultations for medical reports and travel vaccinations may not be covered by Medicare.
Urgent medical problems will always be dealt with as a matter of priority. Our staff are experienced in helping you decide the most appropriate action for your needs. See our About Us page for details on after hours consultations.
Dr Terence Heng is both a qualified GP and Chiropractor. He is a Chiropractic lecturer at RMIT University in Bundoora and also works as a Surgical Assistant with various specialists. He has a special interest in complex musculo-skeletal management and would like to seek further collaboration between both the chiropractic and medical profession. If you are a musculo-skeletal practitioner and would like further advice regarding a patient, please feel free to call our clinic & speak to one of our practitioners.
Dr Heng also practices regularly at our other clinic, Nunawading Clinic. He consults from both clinics and is able to access your records from either clinic.
Home visits are available for patients on our register who are unable to come to the clinic. We appreciate it if these are arranged as early in the day as possible, to ensure a doctor will be able to see you. Please note that we are only able to provide visits locally, within the area bordered by Springvale Road, Whitehorse Road, Burwood Hwy, Dandenong Creek and Heatherdale Road.
Our doctors also regularly visit patients in hostels and nursing homes in the area. For more information please call the clinic.
Jamin is a member of the Australian Physiotherapy Association (APAM) and is registered with the Australian Physiotherapy Board.
Jamin is a compassionate, friendly, caring person who is dedicated to achieving the highest standard of care, to ensure the best possible outcome for his patients. He employs a predominantly hands on treatment approach which involved soft tissue massage, mobilisation, manipulation, ultrasound, postural advice and exercises to encourage and maintain full rehabilitation.
Jamin has extensive experience in both New Zealand and Australia, working within multiple private practice settings, sports teams, gyms, community health settings, a medical centre and a day activity service for people with disabilities. His experience enables him to work with people of any age and assists him to effectively treat all musculoskeletal conditions. His treatment specialities include sports physiotherapy and providing pain relief for muscular, joint, arthritic and spinal conditions.
Oliver graduated from Monash University with a Bachelor of Physiotherapy (Hons) and joined the BodyMotion team in February 2021.
Oliver has had a keen interest in sports from a young age, which has led to his interest in the treatment of sporting and musculoskeletal injuries. He is currently a keen basketballer and has had previous experiences working at different football clubs as a sports trainer. Oliver is particularly interested in treating conditions of the knee, shoulder, neck and back. As a physiotherapist, Oliver is passionate about working together with his clients to help them achieve their goals. He uses a combination of manual techniques and exercise therapy in order to achieve the best outcomes.
Away from physiotherapy, Oliver is an avid foodie and loves travelling to try out new cafes and restaurants. He is also always happy to chat about anything and everything to do with the AFL and NBA.
Oliver is able to speak basic Mandarin.
Michael has been a podiatrist at Vermont Health Care since graduating from La Trobe University Melbourne in 2019 with a Bachelor of Applied Science and Masters of Podiatric Practice.
He has experience in all facets of podiatry and has a special interest in custom orthotic prescription, ingrown nail surgery and paediatrics. Other areas that he specialises in include gait analysis, diabetes assessment and general nail and skin care.
Michael regularly attends professional development events including Australian Podiatry Association national and state conferences, surgical practice seminars run by the Australian College of Podiatric Surgeons and wound management courses run by Gippsland Health. In addition, he strives to stay up to date with the latest podiatric research to deliver the best clinical outcomes for his patients.
Outside of work, Michael enjoys playing tennis and squash as well as running to maintain fitness, which enables him to work closely with patients to get them back on the court/track as soon as possible. Other personal hobbies include snowboarding, hiking, and music.
Bethany completed a Bachelor of Applied Science and Masters in Podiatric Practice at La Trobe University Bundoora, and has since enjoyed working as a Podiatrist in private practice. Furthermore, Bethany completed her Diploma in Nursing and finds her experience as a Nurse has aided in providing a holistic level of healthcare.
Bethany specialises in helping patients with a broad range of concerns such as dermatological conditions, musculoskeletal injuries, diabetic foot checks and paediatric assessments. She is accredited in laser nail treatment for fungal nails, ingrown toenail surgery and utilises orthotic therapy/exercise for lower limb pathologies. Bethany endeavours to build close relationships with her patients and will personalise your appointments to fit your individual goals and requirements.
Outside of work, Beth regularly attends Pilates and enjoys socialising with friends / family and spoiling her toy poodle Pippa.
We stock pregnancy tests here at the clinic – please ask the doctor during your consultation. You will need to buy the test from us, which will usually cost $8.70.
This practice operates a computer based recall system for sending reminders for follow up in some situations.
This does not cover all or even most situations where your doctor has advised review but is used to aid follow up for some common checks such as cervical screenings, and some pathology results and examination reviews.
Therefore, please note that although every effort is made to send reminders, it is your responsibility to return for follow-up, check-ups and all test results. If you do not wish to be a part of this system, please advise your doctor. However, please remember that these activities are designed to enhance the ability of your doctor to provide the highest quality of care to you.
Patients are required to return for an appointment to discuss test results unless by prior arrangement with the doctor who ordered the test.
A common misbelief is that the results are normal and nothing further needs to be done if you are not called up. This is not the case. Even if the results are normal, your GP may want to discuss other options with you. We at Vermont Health Care strive to provide the best medical care possible, hence we appreciate your effort in making a follow up appointment to discuss your results.
In accordance with the privacy legislation we are unable to give results to anyone but the patient who had the test. In most cases this includes children of 15 years of age and over who are able to understand the nature of the test and the implications of a result. A patient may, however, provide written authorization for another person to receive results on their behalf. Over the telephone it may not be possible to know if the caller is the patient and in general it is advised that patients return for receipt and discussion of results.