For your protection from Coronavirus (COVID-19) we are offering telephone consultations for ALL patients. Please call 9874 3344 for an appointment. If during your telephone consultation the doctor decides that you need to be seen, they will organise a time for you to come to the clinic.
We have put certain measures in place in an effort to protect our staff and patients so that our clinic is able to continue operating.
Telehealth consults available
We are offering all patients a telephone consultation. Please make sure we have your correct mobile number on file.
The Federal Government has extended access to Medicare subsidised Telehealth services due to Covid-19 for a further six months, to 31 March 2021. Unfortunately, a Government subsidy allowing us to sustainably bulk bill non-concessional patients will also cease as of 1 October 2020.
Currently, our fee for a standard consultation is $73.00 with a claimable Medicare rebate of $38.75. The out of pocket payment for consultations (at the surgery, telehealth or telephone) will generally not exceed $35.00, except after hours, on Sundays, and on Public Holidays. We will continue to bulk bill pensioners, concession card holders and children under 16 years of age. Click here for our billing policy.
Closed waiting room policy
Please do not come into the building upon arrival as we have a closed waiting room policy and will invite you in to wait for your appointment in a designated room. Upon arrival, please call us on 9874 3344 to receive further instructions.
Process for collecting any scripts / referrals / medical certificates
Please call us from your car when you arrive at the clinic on 9874 3344 do not come into the building upon arrival
We do not make appointments at the front desk
If you need an appointment, please call us. You may also ask the doctor during your consultation to make a follow up appointment. Receptionists do not make appointments at the front desk.
Online bookings are available from our website or the HotDoc App. As a precaution to protect patients, staff and the public, the only appointment type available to book online are telephone consultations. Doctors will decide during your phone consultation if they need to see you and will make an in-practice appointment at that time.
We are not taking cash or cheques. All payments are to be made via our EFTPOS machine.
If you are new to our clinic, please complete our online New Patient Registration Form before your arrival.
Allied Health Services Available
Current patients of the clinic may have noticed an increase in our allied health services in the last year or so. Vermont Health Care is always striving to provide more comprehensive services to the community and are happy to have Podiatry, Physiotherapy, Psychology and Dietitian Services. If you are wondering if these will benefit you, please talk to one of our doctors or receptionists to access these services.
Thanks to all our patients who have supported this practice over the years. We are happy to announce that online booking is up and running. The service is run by HotDoc and you can also download the app to your mobile device if you prefer. Not all available appointments are listed online so if you feel your matter is urgent, please call us and we will endeavour to fit you in on the same day. The Urgent Care weekend appointments will need to be made by phone at this time but this might change in the future. Please feel free to provide our staff with feedback so we can help make this program as user-friendly as possible.
Congratulations to our recent registrars who have done us proud by passing both AKT and KFP components of the exam. We wish you all the best in your future endeavours!
Vermont Health Care has had a long history of teaching registrars over the years and a number have stayed on after completion as part of our current team. We provide a full spectrum of General Practice work from Home visits, Workforce medicals, Nursing Home visits in addition to our comprehensive in-house General practice services. We have interviewed many excellent candidates this year and have reached our quota of registrars for 2021. We have five accredited supervisors in our clinics and a few of them are also involved as Fellowship Examiners for the RACGP.
We would love to have a chat and help you explore your options in General Practice. If this has piqued your interest, please feel free to forward your CV or alternatively, contact the clinic to speak with a Supervisor (Dr Marino Alexopoulos & Dr Terence Heng).
GP’s who have achieved their vocational registration are also welcome to apply for a position as well.
Newest additions to the VHC team
A BIG warm welcome to Dr. Anthea Tan & Rebecca Hankinson! Anthea joins us after spending the past 10 years working as a GP in Regional Victoria. Rebecca (Bec) is a registered nursing who is making the transition to general practice nursing from a successful career in the aged care sector.
We also wish to welcome our latest registrars, Dr Rowena Cao and Dr Lilly Nheu to our team.
Fracture Diversion Project in Conjunction with Eastern Melbourne PHN
Dr Terence Heng is part of a year-long project where fractures which are amenable for GP management are being seen and managed in our clinic. He has undergone further training and attachments at Box Hill Hospital to provide this service to patients. This service is open to the community as well and does not need a referral. If you have a suitable fracture and have been referred to the fracture clinic or Emergency Department at Box Hill Hospital or Maroondah Hospital, you may be offered a list of GPs in your area who are participating in this project.