Our new patient car park is via Frances Avenue.
A big Thank-you to all our patient’s who have seen us through the expansion of our clinic. All our patient’s can now have the convenience of a covered drop-off bay and ample free parking on site.
Between 8:00pm and 11pm urgent after hours consultations may be obtained at the After Hours GP Clinic. They are located at 36 Wellington Road, Box Hill, and can be contacted on 8820 7500.
After hours home visits may be arranged by contacting the Doctor Doctor locum service on 13 26 60. In an emergency, please contact the ambulance service on 000 or 012 (mobile phones).
The Australian Medical Association guidelines suggest a standard consultation fee of $78.
Currently, our fee for a standard consultation is $73.00 with a claimable Medicare rebate of $38.20. The out of pocket payment for consultations at the surgery will generally not exceed $35.00, except after hours, on Sundays, and on Public Holidays. Click here for a more detailed fee schedule.
Bulk Billing is available for children under 16 years. Full-time students under 25 with a valid Student Card are charged a reduced fee. Before 6pm, bulk billing is also available to pensioners and some concession card holders. On weekends and public holidays, bulk billing is available only for pensioners and children. If you are having difficulty paying our fees at any time, please discuss this with your doctor.
Medical procedures such as minor surgery eg: suturing, removal of skin lumps/cancers may attract an extra fee for all patient categories. Please discuss with your treating GP at the time of consultation
* as at 1st July 2018
The provision of quality health care requires a doctor patient relationship of trust and confidentiality. Vermont Health Care collects and holds personal health information about you in your medical record, as do all medical practices. This information is necessarily available to practice staff but is always treated in strict confidence. All our staff sign a confidentiality agreement to protect your information. Aspects of your health information may also be recorded on medical registers – such as the diabetes and national pap smear registers. Information from your medical files may be viewed by accreditation and quality assurance bodies.
Accreditation and Quality Assurance Bodies
Accreditation bodies view a sample of our files every few years to ensure they are maintained and secured according to current best practice standards. As part of our commitment to quality assurance and maintenance of the highest standards of medical care, doctors at this practice do participate in audits of management of patient’s conditions. This requires reviewing and extracting anonymous information from your medical file. Audits review the doctor’s response to a particular situation or condition but do not involve any personal or identifying patient information.
Accessing Your Health Information
Personal information is made available with your agreement to other health practitioners in the course of medical referrals. You may access your personal health information in accordance with the provisions of the Privacy Act 1988 (Commonwealth legislation) or Health Regulations Act 2001 (Victorian Government). Information about this process may be obtained from the receptionist.
Apart from the use and disclosure of personal health information as indicated above your written consent is required before the transfer of any of your health information. Should it not be possible to obtain your consent or refusal of consent in the case of severe illness or other unforseen situation the practice will attempt to consult your next of kin or a person nominated by you for such a purpose. If this is not possible your doctor will act in what is judged to be your best interest.
If you have any concerns please discuss with your doctor.
Repeat prescriptions may be obtained without a consultation by patients who have seen the doctor within 6 months. There will be a $15 fee for this service, which is not rebatable by Medicare. If you call within three days of your last appointment, the doctor will write you your script without a charge.
There is also a $25 fee for referrals that are written without a consultation. Sometimes your doctor will say that you need to come in for an appointment regardless, particularly if you have not seen that particular specialist before.
Your comments on our medical services are always welcome. If there is any way we can improve, please talk to a receptionist or your doctor; alternatively you may email or write to us.
Please however note that unencrypted emails are inherently insecure so please do NOT use email for communication of any confidential patient information.
On the issue of waiting times, please see our notice regarding this particular issue.
If you are unhappy with any aspect of the care you receive from this practice, please speak to a doctor or staff member about it.
If there is a problem you wish to take up outside, then complaints may be directed to the Health Services Commissioner on: 1300 582 113
Our practice is affiliated with the University of Melbourne & Deakin University, helping with training and mentoring the next generation of medical doctors. These students may sometimes sit in on consultations. However, we fully respect your wishes so please inform us if you would rather have a private consultation with your GP.
Dr Terence Heng is also involved in the education of chiropractors and chiropractic students from RMIT. Our staff will let you know if there will be one present during your consultation.
At all times, your privacy is our priority and declining an observer has no impact on the care you receive.